From booking to checking in or planning your trip to check-out, here are a few things you should know about Palmetto Dunes Resort while you are here. If you have any questions about Palmetto Dunes Resort or Shelter Cove Harbour & Marina please contact us at (888) 909-9566. Our business hours are 7 days a week, 7:00 a.m. – 7:00 p.m. seasonally.
Help us ensure that your visit to our resort is safe and comfortable by complying with the following resort rules and regulations.
Begins at 4 p.m.
The check-in process begins at 4 p.m. Check-in times are not guaranteed and can be affected due to high volume of arrivals. You can call us on your day of arrival to see if your vacation rental is ready for check-in. If you should arrive early, you are welcome to enjoy the resort amenities — this includes golf, tennis, pickleball, beach, biking, kayaking and more while you wait for your vacation rental to become available. You may also grab a bite to eat at one of our on-site restaurants including Big Jim’s Restaurant or The Dunes House Bar & Grill on the beach or head over to Shelter Cove Harbour & Marina and stroll the shops and restaurants on the water.
After 7 p.m.
If you will be checking in after business hours, your check-in packet will be available at the Security Pass Office. There is a pick-up window after-hours. Once entering the resort you will take the first right and bear left to the Security Pass Office lane where there will be a drive through window. The address is 16 Queens Folly Road, Hilton Head Island. SC 29928. If the pass office is closed, your check-in packet will be available at the security gate.
All keys must be returned to the front desk on the day of checkout. If you have keyless entry, please use the Hospitality by GladtoHaveYou App to check-out. Lost keys result in a $30 charge per each key. If departing prior to 8 a.m., please return keys to the welcome center by placing in the key slot to the left of the front door at the welcome center. After checking out of your vacation rental, feel free to continue enjoying all the amenities and experiences at Palmetto Dunes for the remainder of the day.
50% of total cost is due at time of making your reservation. The balance is due 60 days prior to arrival for homes, and 30 days prior to arrival for villa/condo properties.
Fees & Taxes
The Palmetto Dunes Vacation Rental Resort Fee includes 24-hour security, a car pass, seasonal resort transportation, wi-fi hot spots around the resort and processing fees. This is a nonrefundable fee.
The current Transient Occupancy Tax (includes state, county and local taxes) is 10% that will be applied to your Palmetto Dunes Resort Managed vacation rental and is subject to change without notice.
Palmetto Dunes Managed Vacation Rentals
Cancellations greater than 30 days prior to arrival for villas and 60 days prior to arrival for homes can be made and are subject to a $75 cancellation fee. Cancellations less than 30 days prior to arrival for villas, and 60 days prior to arrival for homes will result in a loss of any monies paid. The rental unit is subject to change based upon availability.
In order to provide the best selection of available tee times, we require our guests to secure their tee time reservations with a credit card. Your card will not be charged when the reservation is made. However, you are subject to a payment penalty if you do not show for your tee time or if you reduce your number of players without at least 24 hours of advance notice. If you need to cancel or modify your tee time, you must call reservations at (866) 380-1778 at least 24 hours before your tee time to avoid a payment penalty.
Inclement Weather is not an acceptable reason for cancellation of an event unless the course officially closes. In the event of closure of the course, a full rain check will be issued. For those players who have completed less than 4 holes of play, a full rain check will be issued. For those players who have completed less than 13 holes of play, a ½ rain check will be issued. No rain check will be issued to those players who have completed 13 or more holes of play.
Tennis & Pickleball
For individuals and small groups, cancellations must be made at least two hours prior to any clinic, lesson, or round robin to avoid incurring any charges.For large groups that book activities and court time in advance, 48 hours is needed in order to make a cancellation. For any information regarding cancellations please call (888) 879-2053.
Hilton Head Outfitters Bike Rentals
Hilton Head Outfitters will issue a full refund for the bike rental at any time as long as the equipment has not left the store.
Hilton Head Outfitters Kayak & Canoe Rentals
Cancellations made at least 24 hours or more before the rental time will be issued a full refund.
Hilton Head Outfitters Surf Lessons
Cancellations made at least 24 hours or more before the lesson will be issued a full refund. A cancellation made within 24 hours of the lesson will be subject to a charge of half the amount of the lesson fee to cover time paid for instructor and loss of the ability to book other people in that time slot.
Alexander’s Restaurant & Wine Bar Reservations
As a courtesy to other guests and staff we ask that you give us a call to make any dinner reservation cancellations.
Shelter Cove Marina Slip Rentals, Fishing Charters & Other Activities
Palmetto Dunes Oceanfront Resort is a community for guests, full-time residents and part-time residents. If you are visiting the following resort amenities, you do not need a pass and can proceed directly to your destination via our main entrance at Queen’s Folly Road.
If you have a reservation at the Omni Resort, please go directly to the South Gate to pick up your pass. If you have a tee time for the Fazio or Arthur Hills Golf Course, please go directly to the South Gate to pick up your pass. Visitors to the Leamington Lighthouse must check in at the South Gate.
For those staying in a Palmetto Dunes Resort managed vacation rental, car passes will be issued at guest check-in and are required to enter the gates of Palmetto Dunes Oceanfront Resort. A surcharge will be applied to additional passes requested upon arrival. Quantity of car passes is limited. All other visitors must obtain a pass at the Pass Office located at 16 Queen’s Folly Road. Pass Office hours vary seasonally. All car passes must be displayed on your dashboard at all times.
Parking on the roadway is not permitted. Parking on lawns is not permitted. Park in designated parking spaces only. Any improperly parked vehicles may be towed at the owner’s expense.
The Palmetto Dunes Buggy provides courtesy transportation seasonally within Palmetto Dunes Resort, Leamington, and Shelter Cove Harbour & Marina as well as Shelter Cove Towne Centre and the Plaza at Shelter Cove. This is an on-demand service and vehicles will be dispatched on a first-come, first-served, basis as requests are received. For a pickup, call (843) 689-4222. In the event of a customer service question or comment, please phone (843) 785-1109.
The Breeze Trolley (New!) – Hilton Head Island Transportation
The Breeze Trolley is one of the best ways to get around the island. The green and light gray trolleys offer a vintage look and feel complete with nostalgic wood interiors, free Wi-Fi, air-conditioning, and plenty of comfortable wood seating with additional space for standees. They are wheelchair accessible and are equipped with bicycle racks for two bikes.
It costs $1 to ride the trolley. Payment is cash only and accepted on the trolley. Riders may also pay using BreezePASS, the trolley ticketing app. Download the Android app or the Apple (iOS) app. The trolley service, operated by Palmetto Breeze, runs from 9:00 a.m. to 7:00 p.m. daily and until 10:00 p.m. on Tuesdays, making designated stops every 30 minutes along the route from Shelter Cove Towne Centre to Coligny Plaza. The Breeze is available seasonally. For more information please visit https://breezetrolley.com/
Taxi Services, Ubers, Lyft and other paid transportation
Uber has a contract with the Palmetto Dunes Resort Pass Office where $2 is automatically added to the Uber fair via the Uber app. Lyft, taxies and any other paid transportation is charged a $15 entry fee.
The speed limit within Palmetto Dunes Resort is 25 MPH, except where otherwise posted.
Gratuities for restaurant dining, housekeeping and other service staff may be given at your discretion.
Some restaurants and activities call for a little more polish than others. Please keep this in mind when you’re planning and packing.
The dress code policy at all Palmetto Dunes golf courses is collared shirts. Dress for the weather. Be comfortable and a hat is advised. Our Pro Shop has a large selection of hats, gloves and clothing. Tennis shoes are adequate. Running shoes are not designed for golf. No denim cut offs or tank tops please.
Proper tennis attire and shoes is required on tennis and pickleball courts. Please no dress shoes, sandals or bare feet on our courts.
Alexander’s Restaurant & Wine Bar
We ask that gentlemen remove their hats and no swim suit attire is allowed.
With the average round time at Palmetto Dunes to be about four hours, 20 minutes, please keep in mind the following while golfing at Palmetto Dunes: keep up with the group in front of you, not in front of the group behind you and please heed any warnings from our rangers. Palmetto Dunes Rangers are there to help all golfers have an enjoyable experience, which means every once and a while they may urge a slower group to step up the pace.
Please note that while the Palmetto Dunes Resort is private, the beach is public and is under the jurisdiction of the Town of Hilton Head Island. The Beaufort County Sheriff’s Department patrols the beaches and enforces all beach regulations. Violators of beach regulations are subject to fines up to $500 per each offense.
The following are prohibited on all beaches:
For questions or more information about beach regulations:
Town of Hilton Head Island: (843) 341-4600
Beach Patrol: (843) 785-3494
Several complexes have their own community pool. Guests have access to the community pool in the complex they are staying in. Certain community pools are open seasonally. Please practice safe swimming techniques, as there are no lifeguards on duty.
Loud music or excessive noise is not allowed at any time. Please be considerate of others.
Pets are not permitted at any of the Palmetto Dunes Resort managed vacation rental properties unless it is during the pet friendly season of October - March and it is designated as a pet friendly unit. Violation of this policy will result in cancellation of the reservation and additional fines may apply.
There are a few guidelines that apply to your pet’s stay. We only allow one dog with a weight limit no more than 40 pounds. There is a pet fee per vacation rental paid in advance. The resort, parent company and staff will not be responsible for any liability involving your dog with respect to property damages, injuries, or any other incident.
Pets are not permitted on the beach between 10 a.m. and 5 p.m. Friday before Memorial Day through Labor Day. Pets must always be on a leash between 10 a.m. and 5 p.m. April 1 through Thursday before Memorial Day and under positive voice control at all other times. Please do not allow pets to chase or harass wildlife. Please pick up after your pets on the beach and common areas.
Service dogs are permitted anywhere in the resort, including non-pet-friendly vacation rentals, restaurants and anywhere else within the resort. A service dog is a dog that is trained for and provides a specific service to the handler, such as a guide dog. Therapy dogs and emotional support animals (ESA) are not the same as service dogs and do not fall under ADA regulations.
Guests are allowed to fish in the lagoons and lakes from boats, kayaks or canoes and from land in the common areas of Palmetto Dunes and Leamington. Guests renting property with direct access to the lagoons (or lakes) may also fish from their property rental. Fishing from bridges is not allowed due to safety concerns. S.C. Department of Natural Resources fishing regulations apply to all persons fishing in the lagoons and lakes within Palmetto Dunes, and fishermen should know and follow those regulations. For more information please visit http://www.dnr.sc.gov/regs/fishing.html. Also, shark fishing is prohibited on our beaches and all fishing and surfcasting is not prohibited between 10 a.m. and 6 p.m. from April 1 - Sept. 30.
Animal lovers flock to Hilton Head Island every year because of our unique and thriving ecosystem. It's important that you never feed any wildlife of any kind. We put together a list of common critters you’ll meet while exploring Palmetto Dunes Resort and Shelter Cove Marina:
All beach dune vegetation is protected by Hilton Head Island Town ordinances and not allowed to be cut or removed because of their critical role in building dunes that help protect our island in storm events.
Bring your own bags
Chances are you’ll need to do some grocery shopping while you’re here, and you should know that Hilton Head Island recently banned single-use plastic bags (they’re also potentially disastrous for the marine life). For more information please visit https://www.hiltonheadislandsc.gov/departments/legal/plasticbagban.cfm.
The Palmetto Dunes Property Association can approve commercial use of drones through their application process, but use by guests is prohibited.
During Shelter Cove Fireworks
Flying a drone around or through a fireworks show is illegal.
For any additional frequently asked questions about resort, marina activities and amenities & Hilton Head Island:
Palmetto Dunes Managed Home & Villa Rentals FAQs: https://www.palmettodunes.com/vacation-rentals/accommodations-frequently-asked-questions
Golf FAQs: https://www.palmettodunes.com/golf-faqs
Hilton Head Outfitters Rentals FAQs: https://www.hiltonheadoutfitters.com/about/faqs-bike-safety-tips
Shelter Cove Marina FAQs: https://www.palmettodunes.com/shelter-cove/shelter-cove-marina-faqs
Hilton Head Island FAQs: https://www.hiltonheadisland.org/our-island/frequently-asked-questions