Bed linens and bath towels are provided in each rental. A standard supply of towels consisting of two bath towels, one hand towel and one wash cloth per person (not to exceed maximum occupancy). If the rental has a sleeper sofa, linens will be provided for the bed. Towel bundles and additional linens can be provided for a fee. Beach chairs and beach towels are not provided, please do not use home or villa linens as beach blankets.
Certified Service Animals are permitted year round in Palmetto Dunes with appropriate documentation. Emotional Support Animals and family dogs can stay in pet friendly villas and homes between October 1st and March 31st for an additional fee. Our pet policy only allows 1 dog with a maximum weight of 40 pounds and other restrictions may apply. The pet fee is $200 which is non-refundable. No pets are permitted in any of the vacation rentals between April 1 through September 30.
No motorcycles, motorized scooters/skateboards of any kind are permitted. No RV’s, campers and trailers of any kind are not permitted in gate areas. Off resort storage arrangements must be made for boats, jet skis and kayaks. Also, no commercial vehicles with any type of company signage or wrapping allowed.
There is one vehicle pass per villa rental and two vehicle passes per house rental included with each reservation. Depending on the neighborhood/location, there are limitations on how many parking passes can be ordered.
Harbourside I & II – 1 parking pass
Inverness Village – 2 parking passes
Queens Grant - 2 parking passes
Huntington Villas – 2 parking passes
Wendover Dunes – 3 parking passes
Yes, everyone driving a vehicle within the resort will need a parking pass. Parking passes are limited for each villa and home, please call the Front Desk at 888-909-9566 with any questions.
1-2 Nights | Complimentary
3-7 Nights | $28
8-14 Nights | $48
15-21 Nights | $60
22+ Nights | $70
You can call the afterhours emergency line, available 7:00 pm – 8:00 am at 844-207-8221.
Check-in begins at 4 p.m. and could last until 6 p.m. Early check-ins are not available. If your vacation rental is ready prior to 4 p.m, the Front Desk will call the telephone number on file. For the guests that have opted in for Contactless Check-in, the door code is activated at 4 p.m.
Limited Parking Passes are available for each unit or home. Should you need additional parking passes, please call the front desk at (888) 909-9566. Additional cost may apply if someone is visiting and it is only for a day or 2, then it is free. If they are visiting for the whole stay they must purchase another pass for $28.
Resort Fee: Provides for 24 hour security, 1 vehicle pass for villas/2 vehicle passes for houses, seasonal resort transportation and processing costs.
Cleaning Fee: Your rental is cleaned and inspected prior to your arrival and upon your departure. Additional housekeeping, such as a mid-stay clean or towel exchange can be arranged for an additional fee. Please call the Front Desk at 888-909-9566 with any questions
Your villa will be cleaned before you arrive and on departure. We can provide additional housekeeping such as a mid-stay clean or towel exchange at an additional fee.
Cancellations made 30 days or more prior to arrival by Guest for villa/condominium rentals and 60 days or more prior to arrival for private home rentals, will receive a refund of any deposit paid, less an administrative fee of $75.00. Any other cancellation on the part of the Guest will result in the forfeiture of any and all deposits or payments, which will be retained by the Agent and Owner as liquidated damages.
However, cancellations made for ocean front homes (11 Armada, 18 Armada, 17 Brigantine and 9 Catboat) will be as follows:
a. cancellations made more than 60 days prior to arrival will receive a refund of any deposit paid, less an administrative fee of $250.00;
b. cancellations made 31 – 59 days prior to arrival will forfeit half any deposit paid;
c. cancellations made within 30 days of arrival will forfeit entire amount of any deposit paid.
Check-in is at the Front Desk in Welcome Center located at 4 Queens Folly Road, Hilton Head Island, South Carolina 29928. Check-in begins at 4 p.m. and could go until 6 p.m. Contactless Check-in, for the guests that have opted in, can bypass physical check-in at the Front Desk. Your Welcome Packet contains car pass(s), door code and other resort information – the door code in the packet is activated at 4 p.m.
If you will be checking in after business hours, you will be assigned a locker in the After Hours Check-in Area. The lockers are located adjacent to the front door of the Welcome Center and signage will direct you to the location. Your Welcome Packet will contain your car pass, door code and other resort information. A cell phone number and email address will be needed by all guests checking in to the resort. A locker will be assigned to each guest arriving after hours. A pass code will be given to access the locker. For guests that know ahead of time that they will be arriving late, please email email@example.com.
The spas and pools can be heated June through October for an additional fee. The date parameters are part of the rental agreement we have with the owners. The heat pump that is used in the private homes pulls the air from the outside and uses that to heat the pool, it does not generate heat. During the fall, winter and spring the temperatures can dip below 50 degrees and essentially make the heater unusable.
There are swimming pools located in all of the neighborhoods. You will have access to the pool in the neighborhood where your villa is located. There are several houses that have private spas and pools. They can be heated June through October for an additional fee, the heat add-on is not available November through May.
Please call one of our Vacation Planners at 888-909-9566 to ask about specific spa & pool heating.
Pool and Spa heat = $850.00 (Up to 7 days)
Pool heating only = $750.00
Spa heating only = $425.00 (Up to 7 days)
11 Armada Spa & Pool = $1000 (Up to 7 days)
All vacation rentals have a washer and dryer within the unit for your use and convenience.